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Delivery & Returns


All items sent from our Dunstable depot are despatched via DPD Local, DPD Europe or Parcelforce, and will require a signature on delivery. Items sent directly from a manufacturer or distributor may use a different carrier service.

If no one is available to sign for the consignment a calling card will normally be left, with details on how to arrange re-delivery or when & where you can collect your consignment

Items cannot be left unattended, but you can nominate a different delivery address from your billing address at the time of ordering, eg. neighbour, family or work address.

Shipping Charges

For convenience, we have split our shipping charges into six different zones, based on postcode and delivery time, for details see the table below. 

Zone 1 & 2

1kg Express Pack: £6.50 (£7.80 inc VAT)
5kg Express Pack: £7.75 (£9.30 inc VAT)
Parcels up to 10kg: £9.30 (£11.16 inc VAT) - for each additional 5kg add £1.50 (£1.80 inc VAT)

Zone 3 & 4

Parcels up to 10kg: £18.00 (£22.25 inc VAT) - for each additional 5kg add £2.00 (£2.40 inc VAT)

Zone 5

Parcels up to 10kg: £27.75 (£33.30 inc VAT) - for each additional 5kg add £4.25 (£5.10 inc VAT).

Zone 6

Parcels up to 30kg: £17.25 (£20.70 inc VAT) per parcel.

Zone Region Delivery time
(stocked items only)
Postcodes Areas Covered
UK & Scotland
(express packs & parcels)
1-2 days all UK postcode areas not listed below
UK & Scotland
(express packs & parcels)
2-3 days AB26-AB35
Scottish Highlands
AB36-AB99, FK17-FK22, HS1-HS9, IV, KW1-KW14,PA20-PA78, PH16, PH19-PH50
Isle of Wight
Scottish & Channel Islands
GY, IM, JE, KA27-KA28, ZE
Northern & Southern Ireland


Despatch Date

Where possible, we despatch orders received before 15.00hrs Mon-Fri, on the same day. Orders received after 15.00hrs will normally be despatched the following day.

Please take note of any Availability Notice in the item description, this will advise you of longer lead times on certain products, and give an indication of when you could expect them to be despatched.

If you need something urgently, or quicker than the Availability lead times, please contact us directly and we will deal with your order over the phone.

Our Shipment Policy

When you place an order, we'll estimate despatch and delivery dates for you based on the availability of your items and the delivery options you choose.

We use third party transport companies for the delivery of items. Goods despatched by Cardno Ltd remain our responsibility until the delivery is made and the customer has signed for the goods. Your contract is with Cardno Ltd and not our transport companies.

Damage caused 'in transit' must be communicated by the customer to Cardno Ltd. Cardno Ltd will then make appropriate arrangements with our courier to retrieve and replace goods.

Our Returns Policy

You can return your purchase to us in its original condition within 30 days of the date you received the item, clothing must have labels attached and we will issue a full refund for the price you paid for the item.

In the event of sending you a damaged or defective item, you must advise Cardno Ltd immediately and return the item to Cardno Ltd within 30 days. Cardno Ltd will send out a replacement once the damaged or defective item has been returned.

This returns policy does not affect your statutory rights.

Your Statutory Rights

Cooling-off Period - Purchases

At Cardno Ltd we want you to be delighted every time you do business with us. Occasionally though, we know you may want to return items. That's why under our returns policy, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our standard stock products. It does not apply to any item that has been purchased or manufactured for a specific customer requirement, this includes, but is not limited to, any item that carries an Availability notice (located on the product information page, between the product title and product price).

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.