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Returns Policy

Our Returns Policy

You can return your purchase to us in its original condition within 30 days of the date you received the item (clothing must have labels attached), and we will issue a full refund for the price you paid for the item.

In the event of sending you a damaged or defective item, you must advise Cardno Ltd. immediately and return the item to Cardno Ltd. within 30 days. Cardno Ltd. will send out a replacement once the damaged or defective item has been returned.

This returns policy does not affect your statutory rights.

Your Statutory Rights

Cooling-off Period - Purchases

At Cardno Ltd. we want you to be delighted every time you do business with us.

Occasionally though, we know you may want to return items. That's why under our returns policy, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

This applies to all of our standard stock products. It does not apply to any item that has been purchased or manufactured for a specific customer requirement, this includes, but is not limited to, any item that carries an availability notice (located on the product information page, between the product title and product price).

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.